Shipping policy

Shipping Policy

Effective Date: June 8, 2026

Thank you for shopping with Lux Spa. This Shipping Policy explains how orders are processed, shipped, and delivered through our marketplace.

Marketplace Fulfillment

Lux Spa partners with multiple manufacturers, suppliers, and distributors to offer a wide selection of wellness and spa products. Because products may ship directly from different suppliers, shipping methods, processing times, carriers, and delivery schedules may vary by product.

Products within the same order may arrive in separate shipments and on different delivery dates.

Order Processing

Orders are typically processed after payment has been successfully authorized and received.

Processing times vary by supplier and product availability. Estimated processing times displayed on the website are provided for informational purposes only and are not guaranteed.

Orders placed on weekends or holidays may be processed on the next business day.

Shipping Timeframes

Estimated shipping and delivery dates are provided as estimates only.

Actual delivery times may be affected by:

  • Supplier processing schedules

  • Product availability

  • Freight carrier delays

  • Weather conditions

  • Customs processing (for international shipments)

  • High shipping volumes

  • Supply chain disruptions

  • Other circumstances beyond Lux Spa's control

Lux Spa does not guarantee delivery dates unless expressly stated in writing.

Shipping Methods

Depending on the product, orders may be shipped via:

  • Standard parcel carriers

  • Freight carriers

  • White-glove delivery services

  • Specialized transportation providers

Certain large, oversized, or commercial products may require freight delivery and additional delivery coordination.

Shipping Costs

Shipping charges are calculated based on factors that may include:

  • Product size and weight

  • Delivery destination

  • Shipping method selected

  • Supplier-specific shipping requirements

Applicable shipping charges will be displayed during checkout whenever available.

Additional fees may apply for:

  • Residential deliveries

  • Liftgate service

  • Inside delivery

  • White-glove service

  • Remote or limited-access locations

  • Expedited shipping requests

Freight Deliveries

Large products such as spa equipment, wellness devices, commercial furnishings, and oversized items may be delivered by freight carrier.

Customers are responsible for:

  • Providing accurate delivery information

  • Ensuring adequate access to the delivery location

  • Inspecting shipments upon delivery

  • Reporting visible damage before signing delivery documents whenever possible

Failure to inspect freight shipments at delivery may affect damage claims with the carrier or supplier.

Delivery Inspections

Customers should inspect all deliveries immediately upon receipt.

If a shipment arrives damaged, incomplete, or incorrect:

  1. Note any visible damage on the carrier's delivery receipt whenever possible.

  2. Take photographs of the packaging and product.

  3. Retain all original packaging materials.

  4. Contact Lux Spa within 24 hours of delivery.

Failure to report shipping damage promptly may limit available remedies.

Incorrect Addresses

Customers are responsible for providing complete and accurate shipping information.

Lux Spa is not responsible for delays, losses, additional charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Additional shipping fees may apply if a shipment must be redirected, re-routed, or reshipped.

International Shipping

International shipping availability varies by supplier and product.

Customers are responsible for any:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Government-imposed charges

Lux Spa has no control over customs clearance procedures and cannot guarantee delivery timeframes for international orders.

Delayed Shipments

While Lux Spa works closely with suppliers and carriers to facilitate timely delivery, we are not liable for delays caused by:

  • Manufacturers or suppliers

  • Freight carriers

  • Customs authorities

  • Weather events

  • Labor disputes

  • Government actions

  • Supply shortages

  • Force majeure events

Delivery estimates are not guarantees of delivery dates.

Lost Shipments

If you believe your shipment has been lost, please contact Lux Spa as soon as possible.

Lux Spa will assist in coordinating a carrier investigation or supplier review where applicable. Resolution of lost shipment claims is subject to carrier and supplier policies.

Refused Deliveries

Customers who refuse delivery of an order without an approved return authorization may be responsible for:

  • Return shipping charges

  • Freight fees

  • Storage fees

  • Restocking fees

  • Other charges assessed by the supplier

Any resulting refund will be subject to the applicable supplier's return policy.

Order Tracking

Tracking information will be provided when available by the supplier or carrier.

Not all freight shipments provide real-time tracking updates.

Limitation of Liability

To the fullest extent permitted by law, Lux Spa is not responsible for shipping delays, delivery failures, or losses caused by third-party carriers, suppliers, customs authorities, weather events, or circumstances beyond our reasonable control.

Contact Us

For shipping questions or delivery assistance, please contact:

Lux Spa Customer Support
Email: everythingluxspa@gmail.com
Phone: 603-991-1039
Website: www.everythingluxspa.com

By placing an order through Lux Spa, you acknowledge and agree to the terms of this Shipping Policy.